General Manager

4 weeks ago


Allentown, Pennsylvania, United States Live Nation Entertainment Full time
Job Summary:

Live Nation Entertainment is a global leader in live entertainment, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. As a General Manager, you will oversee the overall guest and artist experience, ensuring high standards of customer service and maximizing revenue drivers. Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability.

Key Responsibilities:

Establish and maintain high standards of customer service for staff, customers, and vendors
Identify and maximize revenue drivers while optimizing the overall guest and artist experience
Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
Hires, trains, and schedules full and part-time employees, and works closely with all subcontractors and/or third-party vendors
Promote and establish 'rental' events in the venue
Works closely with Live Nation promoters and operations and provides direction on standards and compliance
Coordinates and facilitates event set-up with operations
Performs and executes successful settlement of events
Performs and executes timely Flash Reports after events
Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams
Coordinates day of event activities and matters
Excellent working knowledge of Health & Safety
Implements and complies with the companies' audit procedures
Ensures that employees' performance is monitored and reviewed accordingly
Management of employee attendance records, for all employees
Any other reasonable duties as required by the executive management

Requirements:

Minimum 5 years of experience as a General Manager or Operations Manager in a hospitality-related business
Must have extensive background in event sales and promotion
Ability to perform all job duties and responsibilities
Requires excellent communication skills, both verbally and written
Must have expertise in profitability analysis and budgeting
Exhibits strong problem-solving skills in long-term and immediate situations

Equal Employment Opportunity:

Live Nation Entertainment is an equal employment opportunity employer. We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Hiring Practices:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.
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