Client Service Representative
18 hours ago
We are seeking a highly motivated and customer-focused Inbound Customer Service Agent to join our team at MCI Careers. As a key member of our contact center, you will be responsible for handling inbound customer inquiries, resolving issues, and providing excellent customer service.
About the RoleThis is an entry-level, on-site position located at our Orange Park ValorVIP office. While prior contact center experience is not required, candidates with experience in customer service, tech support, inside sales, or back-office support are preferred.
Responsibilities- Handle Inbound Calls: Respond to customer inquiries, resolve issues, and provide product information.
- Resolve Customer Issues: Troubleshoot problems, escalate complex issues, and ensure customer satisfaction.
- Meet Performance Metrics: Achieve high levels of first call resolution, handle calls efficiently, and maintain a positive attitude.
- High School Diploma: Required.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with customers and colleagues.
- Reliability: Ability to maintain regular attendance, punctuality, and meet deadlines.
We offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, regular raises, advancement opportunities, and a fun, engaging work environment.
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Client Experience Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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