Customer Service Representative

10 hours ago


Orange Park, Florida, United States MCI Careers Full time

About the Job:

We are seeking a skilled Customer Service Representative to join our team at MCI Careers. As a Customer Service Representative, you will play a vital role in providing exceptional customer experiences and resolving issues in a timely and professional manner.

Job Summary:

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering outstanding customer service.

Key Responsibilities:

  • Handle inbound calls from customers, addressing their queries and concerns in a courteous and professional manner.
  • Respond to customer inquiries via phone, email, or chat, providing accurate and timely solutions.
  • Work closely with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Maintain accurate records of customer interactions and update CRM systems as necessary.
  • Participate in ongoing training and development programs to enhance customer service skills and product knowledge.

Requirements:

  • Bachelor's degree in Communications, Business Administration, or related field (or equivalent experience).
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proven track record of delivering high-quality customer service in a call center environment.
  • Ability to work in a team-oriented environment and contribute to achieving sales targets.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.

What We Offer:

  • A competitive salary range of $40,000 - $60,000 per year, commensurate with experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Flexible scheduling options, including part-time and full-time roles available.


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