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Senior Technology Systems Specialist

2 months ago

Sarasota, Florida, United States Sarasota County Government Full time
About the Role

We are seeking a highly skilled Senior Technology Systems Specialist to join our team at Sarasota County Government. As a key member of our Enterprise Information Technology department, you will play a critical role in leading the installation, technical system support, and maintenance of all technology systems that support the Emergency Operations Center (EOC).

Key Responsibilities
  • Lead the technical support, installation, and ongoing maintenance of the E911 system, including circuits, call answering equipment, call transfer equipment, ANI/ALI functionality, E911 telecommunications systems, visual call information, and storage devices.
  • Serve as a point of contact for all configuration and support issues for all technology at the EOC, including computer-aided dispatch (CAD) software with a primary focus on CAD applications and CAD interfaces.
  • Help to support the maintenance of hardware and software infrastructure affecting the Public Safety Radio System and related network connectivity in the EOC.
  • Create and support the development of technical and operational procedures and policies; design system performance data collection processes; implement performance measures and benchmarks, and conduct quality assurance on all related technology components utilized in the EOC.
  • Develop short- and long-term lifecycle planning to optimize system performance and prepare for emerging trends and future operational requirements.
  • Maintain an inventory of 911 Center technology and equipment and certify its use on the system. Act as liaison with governmental and private organizations and promote interoperability between internal agencies and outside systems.
  • Design training manuals or guides and conduct training for new or changing technology components.
  • Participate in the budget process by making recommendations for technology located at the EOC. May be required to complete an independent analysis and conduct research to support recommendations.
  • Perform other duties as assigned by the Enterprise Information Technology Applications Manager, department management, or their designee.
Requirements
  • Minimum of 4-year related degree with 2 years of related experience
  • OR Bachelor's degree in Computer Science, Information Systems, Business Administration, or other relevant field with 2 years of related experience
  • OR Master's degree with 1 or more years of related experience
  • Valid Florida driver's license
Benefits

We offer a comprehensive benefits package, including health, dental, vision, and life insurance, short-term and long-term disability, flexible spending accounts, employee assistance program (EAP), Florida Retirement System (FRS), and many more. Enjoy great benefits, including a $0 premium medical plan option, with completed preventative visits. Utilize our award-winning wellness program, including free gyms at multiple Sarasota County Government locations. Enjoy 11 paid holidays, 3 personal days, and 16 paid vacation days in the first year of full-time employment, with increasing accrual rates with years of service.

We celebrate and value the experiences, backgrounds, perspectives, talents, and strengths that make us different. Our vision is to attract, develop, retain, and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration, and great customer service – internally and externally.