Customer Service Representative

1 week ago

Edmonds, Washington, United States Unavailable Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Unavailable. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers through various communication channels.

Key Responsibilities
  • Initial Contact: Represent Unavailable during initial phone contact by providing patients with appointments, information, and other operational support services.
  • Customer Service: Provide a high level of customer service in a manner consistent with Unavailable's mission, goals, and service standards.
  • Appointment Scheduling: Schedules, cancels, and reschedules patient appointments by assessing caller's specific needs through probing questions while maintaining patient confidentiality and simultaneously providing each caller with extraordinary and efficient customer service.
  • Communication: Communicates efficiently and effectively with the clinical care team, written or verbally, on behalf of the patient.
Requirements
  • 6 months of office and/or call center, customer service, or healthcare experience.
  • Familiarity with medical terminology and proficient in Microsoft Office products.
  • Previous call center or healthcare or customer service experience preferred.
  • Proven excellent customer service, communication, verbal, and written skills with an emphasis on organization and attention to detail.
  • Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts, and patient registration software.
  • Knowledge of Unavailable system and providers is necessary to efficiently schedule appointments and answer questions.
  • Ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature.
  • Proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding).
  • Demonstrated basic telephone skills (transfer, conference, placing a patient on hold).
  • Excel in a team-based environment with a positive attitude; comfortable with ambiguity and the ability to be flexible.
What We Offer
  • A comprehensive compensation and benefits package.
  • The opportunity to work in a dynamic and growing organization.
  • A collaborative and supportive work environment.

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