IT Infrastructure Specialist

2 days ago

Washington, United States The National Endowment for Democracy Full time
Job Summary:
The National Endowment for Democracy (NED) is seeking a skilled IT Infrastructure Specialist to join our team. This role will be responsible for managing, maintaining, and upgrading IT systems across on-premises and cloud-hosted environments. The successful candidate will coordinate with IT staff and management to implement, review, and update policies and procedures for maximum efficiency. Additionally, they will assist with the implementation, support, and management of current and future enterprise hardware and software technologies.

Key Responsibilities:
  • Support key on-premises infrastructure including network switches, routers, firewalls, and Wi-Fi.
  • Manage and maintain server virtualization environments.
  • Maintain network services such as DNS, DHCP, AD, SNMP, Radius, and other common network support services.
  • Monitor and configure backup systems; work closely with senior staff to ensure that backup and archiving procedures are completed.
  • Support and maintain production networks and systems by patching, monitoring, testing, and troubleshooting issues that may arise.
  • Participate in the Help Desk as a tier-2 support resource.
  • Review current systems and procedures to make technical/process recommendations for improving efficiency.
  • Develop and present short technical presentations to Endowment staff and contribute technical solutions to the knowledge base.
  • Stay current with relevant state-of-the-art technology, equipment, and/or systems. Evaluate new hardware and software technologies and present them to IT management for recommendation.
  • Function collaboratively as part of a fast-paced, customer-oriented team.

About the Position:

This position offers a competitive salary range of $64,500 - $102,750 USD, plus benefits. Located in Washington, D.C., the ideal candidate will have 2+ years of experience with TCP/IP networks, 3+ years of direct support of end-users of information systems, or relevant experience in a technical environment, and 2+ years of experience supporting enterprise servers and applications. Familiarity with key technologies such as Cisco Catalyst switches, PaloAlto firewalls, Meraki Wi-Fi, and Microsoft Windows Server is required.

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