Customer Service Technician

5 days ago


Jamestown, New York, United States Windstream Communications Full time
Customer Service Technician

Windstream Communications is seeking a skilled Customer Service Technician to join our team. As a key member of our technical support team, you will be responsible for installing and repairing residential and business communications services, including telephone, internet, and video.

Key Responsibilities:
  • Install and repair communication services, ensuring high-quality connections and minimal downtime.
  • Provide technical expertise and customer support, resolving issues and addressing customer concerns.
  • Recommend products and services that meet customers' communication needs.
  • Work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Requirements:
  • High school diploma or equivalent required.
  • Valid driver's license and safe driving record.
  • Ability to lift up to 50 pounds and work at heights.
  • Basic technology and math skills.
  • Ability to work in a team environment and communicate effectively with customers and colleagues.
Preferred Qualifications:
  • Customer service or sales experience.
  • Certifications or training directly related to the position.
  • Two-year technical degree in computers or electronics, or equivalent work experience.
Benefits:
  • Competitive hourly rate.
  • Medical, dental, and vision insurance plans.
  • 401K plan.
  • Health and flexible savings account.
  • Life and AD&D insurance plans.
  • Education assistance plan.
  • Identity theft, legal, auto, and home insurance.
Work Environment:

Windstream Communications is an equal opportunity employer. We celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law.



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