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Field Services Specialist

2 months ago

Houston, Texas, United States Tait North America Full time
Job Title: Field Services Engineer

At Tait North America, we are seeking a highly skilled Field Services Engineer to join our team. As a Field Services Engineer, you will play a critical role in delivering top-notch technical support to our customers who utilize Tait radio products and solutions.

Key Responsibilities:
  • Provide remote and on-site technical support for Tait equipment, systems, and services.
  • Mentor and train other engineers, customers, and dealers on technical skills and best practices.
  • Lead technical interface between customers and Tait organization, ensuring seamless support and resolution of technical issues.
  • Collaborate with sales and engineering teams to generate new orders for Tait equipment, systems, and services.
  • Develop and maintain technical expertise in complex systems, including RF system design and installation.
  • Conduct site visits, commissioning, installation, and upgrade project plans, ensuring timely and cost-effective delivery.
  • Work with sales team to define systems design, build, and commissioning costs, ensuring alignment with contractual commercial terms.
  • Manage on-site projects, ensuring customer and Tait personnel are aware of project plan time frames and progress.
  • Perform FAT/CAT/SAT, applying technical and commercial experience to satisfy additional requirements within contractual boundaries.
  • Facilitate, coordinate, and deliver customer onsite training as required.
  • Plan, facilitate, coordinate, and participate in product field trials.
Requirements:
  • At least 3 years of experience in a wireless communications repair or maintenance technical role.
  • Preferably 3 years of experience with Land Mobile Radio equipment, trunking systems, and simulcast systems.
  • Highly developed practical knowledge of radio systems, including RF system design and installation.
  • Software skills or aptitude in this field, including an understanding of Linux-based operating systems.
  • Strong organizational and leadership ability, with project planning and project management skills.
  • Highly developed customer service and diplomacy skills, with the ability to deal confidently and persuasively with customers.
  • Flexibility and willingness to tackle any task.
Professional Engineer:
  • Fully developed diagnostic skills to resolve a broad range of technical issues across Tait and competitor products.
  • Demonstrates up-to-date knowledge in the discipline by contributing in technical discussions, writing technical papers/studies, and delivering presentations as requested.
  • Communication skills demonstrated by written contributions and verbal presentations.
  • Training and mentoring other engineers in their work, shown by others improving in their performance of skills already held or acquiring new skills.
  • Leadership by demonstration of innovation and depth of knowledge, able to assess another engineer's capability for a given task or function.
  • Keep up to date with Tait and competitive products and emerging technologies that impact our industry.
Personal Attributes:
  • Excellent communication skills, and the ability to work co-operatively in a close-knit team.
  • Empathy for the customer and the ability to communicate that.
  • Honesty, integrity, and professionalism.
  • An eye for detail while still being able to see things in a broader context.
Educational Requirements:
  • A minimum of an Associate of Science in Electronic Technology or equivalent military or industrial training.

Tait North America is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and experienced Field Services Engineer looking for a new challenge, please submit your application.