Customer Service Representative

1 week ago


Delmar, New York, United States Trustco Bank Full time

Trustco Bank is seeking a skilled Customer Service Representative to join our team at the Delmar Branch. As a Teller, you will be responsible for providing exceptional customer service and ensuring that all banking transactions are processed efficiently and accurately.

About the Role

This full-time position involves working in a fast-paced environment, interacting with customers, and managing cash and non-cash related transactions. You will also be responsible for maintaining reports and logs, balancing individual till every day, and ensuring that all negotiable and confidential records are properly secured.

Key Responsibilities
  • Assist customers with all cash and non-cash related transactions and services.
  • Process the night drop and balance the Automated Teller Machines on a daily basis.
  • Balance individual till every day.
  • Maintain reports and logs for record retention.
  • Cross-sell the Bank's products and services to promote branch growth.
Requirements

To be successful in this role, you will need to have a high school diploma or equivalent education or experience, along with customer service experience, cash handling experience, and effective verbal communication skills. Previous banking experience is a plus.

Work Environment

The work environment is typical of an office/retail setting, with ambient room temperatures, lighting, and traditional equipment. Employees will be scheduled to arrive half an hour prior to the opening of the branch and work fifteen to thirty minutes following the closing of the branch.



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