Customer Service Specialist for International Logistics
7 days ago
We are seeking a skilled Customer Service Specialist for International Logistics to join our team at Air Sea Packing Group, LLC.
Job SummaryThis is an exciting opportunity for a highly motivated and organized individual to work with our clients and internal teams to ensure seamless logistics operations.
Responsibilities- Create and manage project documentation, working closely with internal departments and external vendors to execute service requests.
- Coordinate the delivery/pick-up of customer property in collaboration with Specialists, Customer Service, and Warehouse personnel using vendors, common carriers, and local delivery services.
- Develop estimates addressing client business needs, ensuring timely and successful completion of projects.
- Ensure estimates, work orders, and invoices are clear and accurate, capturing all services provided in chronological order.
- Review and approve freight invoices, assist with commercial invoices for exports and imports, and monitor email communication.
- Provide general customer service, including answering phones and directing clients and calls.
- Minimum 2 years of experience in project management or international shipping coordination roles.
- At least 4 years of experience in logistics, transportation, or distribution, with a strong focus on customer service.
- Exceptional attention to detail, excellent time management skills, and ability to multitask while providing world-class customer service.
- Proven problem-solving and decision-making skills, with strong communication skills (oral and written).
- Proficient in Microsoft Office, especially Outlook, with Excel knowledge a plus.
This is a full-time position with a salary range of $75,000.00 - $80,000.00 per year, negotiable based on experience. We offer a dynamic work environment with opportunities for growth and development.
About UsAir Sea Packing Group, LLC provides equal employment opportunities to all employees and applicants without regard to protected characteristics. We are committed to fostering a culture of inclusivity and respect in the workplace.
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