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Customer Care Specialist for Veterinary Services
2 months ago
Full Job Description
Are you enthusiastic about animals and dedicated to providing excellent service? Our thriving privately-owned veterinary clinic is seeking motivated and friendly Client Service Representatives to enhance our committed team. We are a community of animal enthusiasts devoted to delivering exceptional care to our beloved pets.
If you possess a passion for animals, exceptional multitasking abilities, and a strong customer service orientation, we would love to hear from you.
Key Responsibilities:
First Point of Contact:
Serve as the welcoming face our clients encounter upon arrival and the comforting voice they hear over the phone.
Client Engagement:
Warmly greet clients and their pets, ensuring they feel valued and cared for from their arrival until their departure.
Appointment Management:
Skillfully handle scheduling, rescheduling, and reminders to ensure our operations run seamlessly.
Effective Communicator:
Respond to phone calls, emails, and messages promptly and professionally, providing clients with accurate information and support.
Record Management:
Accurately maintain and update client and patient records with confidentiality and attention to detail.
Client Support:
Address and resolve client inquiries and concerns in a courteous and timely manner.
Collaborative Team Member:
Work alongside veterinarians, technicians, and other staff to deliver outstanding service.
Product Knowledge Advocate:
Inform clients about our services and products, including preventative care, nutrition, and wellness plans.
Qualifications:
Passion for Animals:
A genuine love for pets and their welfare.
Strong Communication Skills:
Ability to convey information clearly and empathetically to clients and colleagues.
Multitasking Skills:
Capability to manage various tasks in a fast-paced environment.
Attention to Detail:
Excellent organizational skills and meticulous attention to detail.
Technologically Proficient:
Comfortable using computers and scheduling software; experience with Avimark is a plus.
Customer Service Experience:
Previous experience in a veterinary customer service role is preferred.
Positive Demeanor:
A friendly, upbeat personality with a proactive attitude.
Flexibility:
Willingness to work weekends as necessary (on a rotating basis).
Why Work With Us?
Supportive Environment:
Be part of a compassionate and supportive team of animal lovers.
Growth Opportunities:
Gain valuable experience and knowledge in the veterinary field.
Career Advancement:
Opportunities for professional development and advancement.
Employee Benefits:
Competitive pay based on experience, employee discounts, and additional benefits.
Daily Interactions with Pets:
Enjoy regular interactions with adorable animals.
If you are eager to make a positive impact in the lives of pets and their families while working in a dynamic environment, we encourage you to consider this opportunity.
Job Types:
Full-time, Part-time
Pay:
Starting at $18.00 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Tuition reimbursement
Schedule:
Day shift
Monday to Friday
Weekends as needed
Experience:
Customer service: 1 year (Required)
Work Location:
In person