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Customer Care Specialist for Veterinary Services

2 months ago


Stamford, Connecticut, United States Bull's Head Pet Hospital Full time


Full Job Description
Are you enthusiastic about animals and dedicated to providing excellent service? Our thriving privately-owned veterinary clinic is seeking motivated and friendly Client Service Representatives to enhance our committed team. We are a community of animal enthusiasts devoted to delivering exceptional care to our beloved pets.

If you possess a passion for animals, exceptional multitasking abilities, and a strong customer service orientation, we would love to hear from you.


Key Responsibilities:

First Point of Contact:

Serve as the welcoming face our clients encounter upon arrival and the comforting voice they hear over the phone.


Client Engagement:

Warmly greet clients and their pets, ensuring they feel valued and cared for from their arrival until their departure.


Appointment Management:
Skillfully handle scheduling, rescheduling, and reminders to ensure our operations run seamlessly.

Effective Communicator:

Respond to phone calls, emails, and messages promptly and professionally, providing clients with accurate information and support.


Record Management:
Accurately maintain and update client and patient records with confidentiality and attention to detail.

Client Support:
Address and resolve client inquiries and concerns in a courteous and timely manner.

Collaborative Team Member:
Work alongside veterinarians, technicians, and other staff to deliver outstanding service.

Product Knowledge Advocate:
Inform clients about our services and products, including preventative care, nutrition, and wellness plans.

Qualifications:

Passion for Animals:
A genuine love for pets and their welfare.

Strong Communication Skills:
Ability to convey information clearly and empathetically to clients and colleagues.

Multitasking Skills:
Capability to manage various tasks in a fast-paced environment.

Attention to Detail:
Excellent organizational skills and meticulous attention to detail.

Technologically Proficient:
Comfortable using computers and scheduling software; experience with Avimark is a plus.

Customer Service Experience:
Previous experience in a veterinary customer service role is preferred.

Positive Demeanor:
A friendly, upbeat personality with a proactive attitude.

Flexibility:
Willingness to work weekends as necessary (on a rotating basis).

Why Work With Us?

Supportive Environment:
Be part of a compassionate and supportive team of animal lovers.

Growth Opportunities:
Gain valuable experience and knowledge in the veterinary field.

Career Advancement:
Opportunities for professional development and advancement.

Employee Benefits:
Competitive pay based on experience, employee discounts, and additional benefits.

Daily Interactions with Pets:
Enjoy regular interactions with adorable animals.

If you are eager to make a positive impact in the lives of pets and their families while working in a dynamic environment, we encourage you to consider this opportunity.

Job Types:
Full-time, Part-time

Pay:
Starting at $18.00 per hour

Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Tuition reimbursement

Schedule:
Day shift
Monday to Friday
Weekends as needed

Experience:
Customer service: 1 year (Required)

Work Location:
In person