Customer Service Representative II
3 weeks ago
Ross and Matthews, P.C. is seeking an experienced Intake Coordinator to join our team. This is a full-time position with opportunities for growth and professional development.
The ideal candidate will possess strong organizational skills, be fluent in Spanish, and have prior experience in customer service or a related field.
Main Responsibilities:
- Process high volumes of incoming calls and respond to member inquiries in a prompt and professional manner.
- Assist members with opening and updating legal intakes in our computer system, coding files correctly, and sending messages to relevant parties.
- Maintain high levels of courtesy and professionalism at all times.
Requirements:
- Spanish fluency is essential.
- A high school diploma or equivalent is required.
- Prior work experience is necessary; customer service experience is highly valued.
- Excellent keyboard and computer skills are necessary.
- Strong telephone communication, courtesy, and professionalism are expected.
- Ability to communicate clearly, concisely, and with good grammar is required.
- Reliability with consistent attendance and punctuality are must-haves.
- Must reside in Tarrant County, Texas, or adjacent counties.
Work Arrangements:
- This is a remote position with occasional in-office meetings.
- High-speed internet connection and dedicated workspace are required.
- Ability to connect via sound and camera for remote work periods is necessary.
Compensation and Benefits:
- $12.50 per hour.
- Dental insurance.
- Employee assistance program.
- Health insurance.
- Health savings account.
- Life insurance.
- Paid time off.
- Referral program.
- Vision insurance.
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