Customer Service Representative II

3 weeks ago


Fort Worth, Texas, United States Ross and Matthews, P.C. Full time
Job Description

Ross and Matthews, P.C. is seeking an experienced Intake Coordinator to join our team. This is a full-time position with opportunities for growth and professional development.

The ideal candidate will possess strong organizational skills, be fluent in Spanish, and have prior experience in customer service or a related field.

Main Responsibilities:

  • Process high volumes of incoming calls and respond to member inquiries in a prompt and professional manner.
  • Assist members with opening and updating legal intakes in our computer system, coding files correctly, and sending messages to relevant parties.
  • Maintain high levels of courtesy and professionalism at all times.

Requirements:

  • Spanish fluency is essential.
  • A high school diploma or equivalent is required.
  • Prior work experience is necessary; customer service experience is highly valued.
  • Excellent keyboard and computer skills are necessary.
  • Strong telephone communication, courtesy, and professionalism are expected.
  • Ability to communicate clearly, concisely, and with good grammar is required.
  • Reliability with consistent attendance and punctuality are must-haves.
  • Must reside in Tarrant County, Texas, or adjacent counties.

Work Arrangements:

  • This is a remote position with occasional in-office meetings.
  • High-speed internet connection and dedicated workspace are required.
  • Ability to connect via sound and camera for remote work periods is necessary.

Compensation and Benefits:

  • $12.50 per hour.
  • Dental insurance.
  • Employee assistance program.
  • Health insurance.
  • Health savings account.
  • Life insurance.
  • Paid time off.
  • Referral program.
  • Vision insurance.


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