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Strategic Operations Analyst

2 months ago

Houston, Texas, United States Empower Pharmacy Full time
Company Overview

Empower is a pioneering healthcare organization dedicated to delivering high-quality, affordable medications to countless patients nationwide. We proudly stand as the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country, serving the functional medicine sector.

Our distinctiveness lies in our unwavering commitment to three fundamental values: People, Quality, and Service. Our team of professionals collaborates to innovate in manufacturing, distribution, and quality assurance, offering a uniquely integrated approach to healthcare. By leveraging our comprehensive pharmaceutical supply chain, cutting-edge technology, and a steadfast commitment to excellence, we continuously strive to enhance medication accessibility and affordability.

You're not merely starting a job; you're becoming part of a mission. We empower our team to innovate, develop, and enact real change within the healthcare landscape. If you are a forward-thinking individual who flourishes in a dynamic, transformative environment, Empower is the ideal place for you. Here, your ideas are valued, your skills are nurtured, and your contributions make a significant impact. We prioritize the well-being of our team members, fostering a supportive and engaging workplace where your efforts are recognized and celebrated.

Let's transform healthcare together.

Position Summary

The role of a Business Analyst is crucial within Empower Pharmacy, enabling strategic decision-making and operational excellence throughout our manufacturing processes. By examining sales and demand patterns, you will provide essential insights that inform batch scheduling, enhance production efficiency, and uncover strategic growth avenues. Your contributions directly affect our capacity to deliver high-quality medications efficiently, aligning seamlessly with our core values of prioritizing health, ensuring service excellence, maintaining superior quality standards, and fostering innovation in pharmaceutical manufacturing.

In addition to data analysis, you will oversee vital reporting tools, including Monthly and Quarterly Operations Performance metrics and daily scorecards. These instruments not only track our operational health but also propel continuous improvement initiatives aimed at boosting productivity and minimizing operational costs. Your responsibilities extend beyond data analysis; you will work closely with sales, research and development (R&D), and product development teams to evaluate the feasibility and cost implications of new product launches. This collaborative effort ensures that our product offerings remain competitive and responsive to market demands, further solidifying Empower Pharmacy's status as a leader in pharmaceutical innovation.

As a vital member of cross-functional teams, you will advocate for initiatives designed to enhance processes and outcomes across the organization. Your ability to produce insightful graphical data for executive presentations will be instrumental in strategic decision-making at the highest levels. Additionally, you will actively support initiatives like right first time (RFT) and operational excellence (OPEX) reduction, contributing to our mission of continually refining our manufacturing practices and delivering superior products to our customers.

At Empower Pharmacy, we are devoted to creating innovative medications that improve lives by promoting health and well-being. We welcome passionate individuals who thrive in a collaborative, dynamic environment to join us in our mission. Together, we will expand access to quality, affordable medications while advancing the frontiers of pharmaceutical manufacturing. If you are prepared to make a meaningful impact and grow professionally within a supportive and innovative company culture, we encourage you to consider this opportunity.

Duties and Responsibilities
  • Analyze sales and demand trends to assist operations in making strategic decisions regarding batch cadence, scheduling, and opportunities within the manufacturing operation.
  • Manage reporting tools such as monthly operations performance, quarterly operations performance, daily scorecards, and other key performance indicators (KPIs) that reflect manufacturing operations.
  • Collaborate with sales, R&D, product development, and other departments to assess the feasibility and cost of new product introductions.
  • Work with cross-functional teams to enhance processes and outcomes.
  • Generate graphical data for inclusion in presentations for senior leadership and executive teams.
  • Champion initiatives for RFT, OPEX reduction, and other KPI teams by developing tools that facilitate better communication across the organization.
  • Support sales operations by reviewing proposals and preparing project cost analyses.
  • Assist with both internal and external projects, depending on candidate experience, leading to larger operational scale, improved fulfillment timing, and cost reductions.
  • Perform other duties as assigned.
Knowledge and Skills
  • Familiarity with PowerBI, Oracle, and Salesforce is advantageous.
  • Previous experience managing KPI reporting tools and creating clear communications from data.
  • Strong attention to detail and the ability to conduct thorough data analysis.
  • Ability to identify trends and manipulate data to uncover underlying issues affecting processes.
  • Application of statistical methods to comprehend process variations and optimize performance.
  • Collaborate with partners in Quality Assurance, Quality Control, Validation, Visual Inspection and Labeling, Dispensing, Warehousing, etc.
Key Competencies
  • Customer Focus: Ability to cultivate strong customer relationships and deliver customer-centric solutions.
  • Optimizes Work Processes: Knowledge of the most effective and efficient processes to achieve objectives, with a focus on continuous improvement.
  • Collaborates: Builds partnerships and works collaboratively with others to meet shared goals.
  • Resourcefulness: Effectively and efficiently secures and deploys resources.
  • Manages Complexity: Effectively resolves complex, high-quality, and sometimes contradictory information to solve problems.
  • Ensures Accountability: Holds oneself and others accountable for meeting commitments.
  • Situational Adaptability: Adjusts approach and demeanor in real-time to align with the shifting demands of various situations.
  • Communicates Effectively: Develops and delivers multi-modal communications that convey a clear understanding of the unique needs of different audiences.
Experience and Qualifications
  • A bachelor's degree in business analytics, computer science, engineering, mathematics, or a related field.
  • 3+ years of experience supporting operations using Excel, Visio, PowerPoint, etc.
Employee Benefits, Health, and Wellness
  • No-Cost Medication: Access your prescribed compounded medications at no cost, ensuring your health without financial strain.
  • Onsite Health & Wellness - IV Therapy Drips: Enjoy complimentary onsite IV Therapy drips to enhance your well-being and energy levels.
  • Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
  • Telehealth Visits: Consult board-certified doctors anytime, anywhere for you and your family.
  • Paid & Volunteer Time Off: Benefit from paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
  • Paid Holidays (8 scheduled; 2 floating): Enjoy eight scheduled holidays and two floating holidays, providing flexibility and time for personal traditions.
  • Life & AD&D Coverage: Protect your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
  • FSA (Flexible Spending Account): Manage healthcare expenses wisely with pre-tax dollars in a Flexible Spending Account (FSA).
  • 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
  • Company Paid Long-Term Disability: Provided at no cost, replacing 60% of your income if you become disabled for an extended period.
  • Flexible Schedules: Achieve a seamless work-life balance with our flexible scheduling options.
  • Rewards & Recognition Program: Your hard work is acknowledged - enjoy rewards and recognition beyond your paycheck.
Additional Voluntary Benefits
  • Accident Insurance: Provides a lump sum benefit to help cover expenses following an accidental injury.
  • Hospital Indemnity Insurance: Offers supplemental hospital insurance for unexpected stays, enhancing your peace of mind.
  • Critical Illness: Safeguard your finances against the costs of a serious health issue.
  • Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
  • Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
  • Legal Services: Access professional legal assistance to address concerns confidently.
  • Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
  • Pet Insurance: Care for your furry family members with our pet insurance coverage.
  • Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.