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Concierge Associate

2 months ago

Bedford, Texas, United States The Aspenwood Company - Heartis Mid Cities Full time
{"title": "Concierge/Front Desk Associate", "company": "The Aspenwood Company - Heartis Mid Cities", "description": "Job Summary

We are seeking a highly skilled and professional Concierge/Front Desk Associate to join our team at The Aspenwood Company - Heartis Mid Cities. As a key member of our community, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a warm and welcoming environment for our residents, families, and guests.

Key Responsibilities
  • Provide exceptional customer service to residents, families, and guests, responding to their needs and requests in a timely and professional manner.
  • Manage front desk operations, including monitoring public traffic, receiving guests, and maintaining the cleanliness and orderliness of common areas.
  • Assist with inquiries, provide information, and support the sales and marketing team as needed.
  • Operate the paging/telephone system, answer calls, and relay information or route calls as appropriate.
  • Assist with maintenance orders, monitor emergency calls, doors, and fire alarms, and respond in accordance with established policies and procedures.
  • May drive residents to their doctor appointments or events, and assist with scheduling job applicant interviews for department heads.
  • Track incoming/outgoing residents and guests, and maintain a professional appearance and good personal hygiene per company policies.
  • Ability to stand for long periods of time, work in various environments, lift up to 40 lbs, climb stairs, lifts, or ladders occasionally during shifts, and assist with special projects or tasks.
Requirements
  • High School diploma or GED required.
  • Prior customer service experience, front desk and telephone experience preferred.
  • Valid Texas Drivers License is required.
  • Excellent communication and customer service skills, strong problem-solving skills, good judgement, and attention to detail.
  • Understanding of HIPAA requirements and proficiency in PC skills including Microsoft Office, Word, and some Excel.

We are an Equal Opportunity Employer and welcome applications from diverse candidates.

", "lang_code": "en-US"}