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Store Leadership Associate

2 months ago

Peoria, Illinois, United States TJX Companies, Inc. Full time

At TJX Companies, Inc., we pride ourselves on creating an inviting atmosphere across our numerous HomeGoods locations, where style and comfort come together. Our dynamic work environment is designed to inspire and support our team members. Each shift presents a fresh opportunity to Explore New Possibilities.

Position Overview: Elevate Your Career

The Key Carrier Coordinator position represents a significant advancement from the standard Coordinator role. Key Carriers primarily fulfill Coordinator responsibilities while also stepping into a leadership capacity as needed, ensuring the smooth operation of all store functions. Candidates must possess flexible availability, including evenings and weekends, and exemplify outstanding customer service.

  • Fosters a positive experience for both internal and external customers
  • Encourages a culture of transparency and integrity; upholds confidentiality
  • Serves as Manager on Duty, adhering to company policies and procedures
  • Guides the store team in executing tasks aligned with the store plan; prioritizes effectively
  • Addresses immediate customer service challenges and provides constructive coaching to Associates
  • Utilizes discretion in customer service policies to enhance customer satisfaction
  • Maintains appropriate Associate coverage in service areas to ensure a positive customer experience
  • Ensures Associates comply with all operational protocols
  • Oversees the execution of opening and closing procedures in line with company standards
  • Communicates clearly and effectively with management and Associates regarding priorities and progress updates
  • Offers and welcomes recognition and constructive feedback
  • Provides guidance, recognition, and coaching to Associates
  • Collaborates with Management to identify Associate training needs for improved effectiveness
  • Ensures compliance with all labor laws, policies, and procedures
  • Promotes credit and loyalty initiatives
  • Supports and engages in shrink reduction strategies and programs
  • Advocates for safety awareness and maintains a secure environment
  • Performs additional duties as assigned

Ideal Candidate Profile: You

  • Available to work a flexible schedule, including evenings and weekends
  • A collaborative team player, effectively engaging with peers and supervisors
  • Able to adapt promptly to changes in direction or unexpected situations
  • Familiar with company standard software, systems, and procedures
  • Understanding of merchandise flow within retail environments
  • Demonstrated problem-solving abilities
  • Capable of effectively coaching, delegating, and following up on multiple tasks
  • Able to respond swiftly under challenging circumstances
  • Proficient in multitasking
  • Exceptional communication and organizational skills with a keen attention to detail
  • Minimum of 1 year in retail, with at least 6 months in a leadership capacity

Benefits: We offer a range of benefits including an Associate discount, Employee Assistance Program, smoking cessation support, bereavement leave, 401(k) contributions, childcare and cell phone discounts, pet and legal insurance, credit union access, and referral bonuses. Eligible team members may also receive additional benefits such as 401(k) matching, medical/dental/vision coverage, Health Savings Account, Flexible Spending Account for healthcare, life insurance, short and long-term disability, paid parental leave, and paid time off for holidays, vacations, and sick leave. All benefits are subject to the terms of the applicable plan or program and may change over time.

The starting pay for this position ranges from $16.35 to $16.85 per hour, determined by various factors including relevant skills, qualifications, and experience.

At HomeGoods, we embrace the excitement of the unknown, introducing new products and challenges that enhance our customers' lives. Our team members support one another in Exploring New Possibilities within the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

We value diversity and inclusion, considering all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.