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Legal Quality Assurance Specialist

2 months ago

Lakeland, Florida, United States Veritext Legal Solutions Full time
Position Summary: Quality Assurance Specialists are skilled experts in managing the quality of legal transcription services, playing a crucial role in the implementation of the quality assurance framework. Their diligent efforts in evaluating legal transcripts and delivering constructive feedback ensure that the work of independent contractors adheres to established quality benchmarks.

Key Responsibilities:

Collaborate effectively with team members, demonstrating core company values. Ensure all communications are conducted in a professional, timely, and respectful manner. Relay essential information promptly, accurately, and effectively, while reporting any incidents to management. Embrace change and consistently seek to enhance job knowledge, adding value to the role. Take responsibility for your tasks; follow through until resolution is achieved. Provide support to transcriptionists from scheduling through to job completion. Conduct evaluations of transcriptionists' output. Prepare and present feedback for transcriptionists and reporters. Serve as a secondary resource for transcriptionists regarding quality standards and requirements. Adhere to established procedures and service-level agreements. Maintain alignment with the quality team on quality assessment criteria, feedback delivery, and support engagement levels. Operate within set production targets for various assignments. Track and report data as requested. Provide specialized transcription support as needed based on business requirements.

Qualifications:

Minimum of 4 years of transcription experience. At least 4 years of experience in the legal sector. Over 1 year of experience in transcription quality assurance. Proven experience in providing written and verbal feedback. Strong proofreading and editing skills. Ability to manage legal transcript content in accordance with standards. Proficient in the simultaneous use of various software applications. Capable of delivering feedback in a constructive and effective manner. Proficient in the use of MS Office applications. Typing speed of 60+ words per minute. Exceptional written communication abilities. Advanced proficiency in English, including grammar, punctuation, and spelling. Service-oriented with strong interpersonal skills. Committed to professionalism with the ability to respond promptly and accurately. Strong attention to detail and ability to process work accordingly. Capable of working independently while aligning with team objectives. Excellent auditory skills with the ability to discern details and speakers in audio recordings.

Employee Benefits:

Competitive salary and comprehensive rewards package. Extensive medical, dental, and vision insurance options. Remote work flexibility. Paid Time Off for relaxation and personal pursuits (including holidays, personal days, vacation, and sick leave). Comprehensive mental health benefits with minimal or no cost for you and your household members, providing access to high-quality support from licensed professionals. Matched 401(k) plan to assist in future savings. Pet insurance to support the well-being of your pets. Flexible Spending Accounts for healthcare, dependent care, and transportation. Company-paid life insurance and short-term/long-term disability coverage. Opportunities for personal and professional development. Engaging company culture with events and activities. Generous employee referral and tuition reimbursement programs.

Veritext is dedicated to fostering a diverse and inclusive community where every individual feels valued and empowered. We celebrate diverse perspectives and are committed to equity and inclusion in our hiring practices.

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