Community Engagement Specialist

1 week ago

Boston, Massachusetts, United States 2Life Communities Full time
Job Description

The Community Coordinator role is a dynamic position that supports 2Life's senior apartment community in Brighton, MA. This role will perform a variety of tasks to support the site team, residents, and general community with reception services, daily operations, leasing, and resident engagement.

Key Responsibilities
  • Provide a welcoming and supportive atmosphere for residents, guests, and visitors entering 2Life.
  • Act as an effective liaison for all those seeking to access information and services.
  • Provide administrative and clerical support for the community, including schedule and meeting coordination, correspondence, letter and document production, data entry, printing, photocopying, and file maintenance.
  • Provide general reception services by answering the telephone and responding to inquiries and questions when applicable or directing calls to the appropriate staff or department.
  • Handle all incoming packages and the process for noting package arrivals.
  • Maintained inventory of office supplies, and tracked and ordered supplies as necessary.
  • Coordinate and monitor with other related departments, site visits by contractors, vendors, and service providers.
  • Support invoice processing.
  • Collect and disburse mail.
  • Work with the site team to coordinate assistance for new residents on the date of move-in.
Compliance Support
  • Provide 2Life community information and application process/packets to prospective applicants.
  • Conduct new resident tours of communities, when scheduled at lease signing, if requested by Compliance Department staff.
  • Support Compliance on mass mailings for marketing, notifications, or mailings to update the waiting lists when needed.
Community Life – Care Coordination and Resident Services
  • Distribute monthly newsletters, announcements, and notices regarding programs and resident activities.
  • Share with RSCs resident encounters that indicate the need for resident support, referral, or intervention to stabilize or maintain tenancy. Enter encounter in SalesForce.
  • Support and assist staff in addressing reasonable accommodation requests from residents and applicants.
Requirements
  • Minimum of 1 year of related experience.
  • Excellent communication skills.
  • Comfortable with a diverse population of older adults in a residential setting; previous experience preferred.
  • Experience with Microsoft Office Suite and general computer proficiency.
  • Fluent in English.
  • Fluency in Russian, Chinese, and Spanish preferred.

2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in the community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age.

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