Restaurant Service Professional
2 months ago
Job Summary
We are seeking a highly skilled and experienced Host/Hostess to join our team at Diana Restaurant. As a Host/Hostess, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.
Key Responsibilities
- Greet and welcome guests as they arrive at the restaurant, providing a warm and inviting atmosphere.
- Manage reservations and seating assignments efficiently, ensuring that guests are seated in a timely manner.
- Escort guests to their tables, providing menus and ensuring a smooth transition to servers.
- Maintain the cleanliness and organization of the lobby area, ensuring that it is always presentable and welcoming.
- Communicate effectively with guests to ensure a positive dining experience, addressing any concerns or issues promptly and professionally.
- Collaborate with servers and kitchen staff to coordinate table seating and optimize guest satisfaction.
- Handle guest inquiries, requests, and complaints with professionalism and poise.
- Assist with special events or private dining arrangements as needed, ensuring that all details are executed flawlessly.
- Follow health and safety guidelines to ensure a clean and safe dining environment, adhering to all protocols and procedures.
- Support teamwork by assisting colleagues during busy periods, ensuring that the restaurant runs smoothly and efficiently.
Requirements
- Friendly and outgoing personality with a passion for customer service.
- Excellent communication skills and ability to interact with diverse guests.
- Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
- Ability to work evenings, weekends, and holidays as needed, demonstrating flexibility and adaptability.
- Previous experience in a customer-facing role is preferred, but not required.
- Knowledge of basic restaurant operations and reservations systems is a plus, but not essential.
About Oak View Group
Oak View Group is a leading provider of hospitality and entertainment services, dedicated to delivering exceptional experiences for our guests. We are committed to providing a positive and inclusive work environment, where our employees can grow and thrive.
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