Restaurant Service Professional

2 months ago


Houston, Texas, United States Oak View Group Full time

Job Summary

We are seeking a highly skilled and experienced Host/Hostess to join our team at Diana Restaurant. As a Host/Hostess, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

Key Responsibilities

  • Greet and welcome guests as they arrive at the restaurant, providing a warm and inviting atmosphere.
  • Manage reservations and seating assignments efficiently, ensuring that guests are seated in a timely manner.
  • Escort guests to their tables, providing menus and ensuring a smooth transition to servers.
  • Maintain the cleanliness and organization of the lobby area, ensuring that it is always presentable and welcoming.
  • Communicate effectively with guests to ensure a positive dining experience, addressing any concerns or issues promptly and professionally.
  • Collaborate with servers and kitchen staff to coordinate table seating and optimize guest satisfaction.
  • Handle guest inquiries, requests, and complaints with professionalism and poise.
  • Assist with special events or private dining arrangements as needed, ensuring that all details are executed flawlessly.
  • Follow health and safety guidelines to ensure a clean and safe dining environment, adhering to all protocols and procedures.
  • Support teamwork by assisting colleagues during busy periods, ensuring that the restaurant runs smoothly and efficiently.

Requirements

  • Friendly and outgoing personality with a passion for customer service.
  • Excellent communication skills and ability to interact with diverse guests.
  • Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
  • Ability to work evenings, weekends, and holidays as needed, demonstrating flexibility and adaptability.
  • Previous experience in a customer-facing role is preferred, but not required.
  • Knowledge of basic restaurant operations and reservations systems is a plus, but not essential.

About Oak View Group

Oak View Group is a leading provider of hospitality and entertainment services, dedicated to delivering exceptional experiences for our guests. We are committed to providing a positive and inclusive work environment, where our employees can grow and thrive.



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