Financial Services Professional

3 weeks ago


Westland, Michigan, United States Zeal Credit Union Full time
Job Summary:

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Zeal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members by responding to their inquiries, resolving issues, and promoting our products and services.

About the Role:

This is a full-time position that requires a minimum of six months of customer service experience. You will work in a dynamic and fast-paced environment where no two days are the same. Your passion for helping others and your strong problem-solving skills will enable you to address member inquiries with confidence and empathy.

Responsibilities:
  • Respond to member inquiries and resolve issues in a timely and professional manner.
  • Promote our products and services to our members and provide educational resources to help them make informed decisions about their financial goals.
  • Balance cash drawers accurately and manage cash handling responsibilities.
  • Facilitate loan intake and other member transactions.

Requirements:
  • A minimum of six months of customer service experience.
  • A genuine passion for helping others.
  • Strong problem-solving skills.
  • Initiative taker with excellent communication skills.
  • High attention to detail.

Benefits:
  • $45,000 - $55,000 per year (estimated salary).
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Life insurance.
  • Paid time off and sick leave.
  • Opportunities for career growth and professional development.


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