Retail Services Specialist

3 weeks ago


Portland, Oregon, United States State of Oregon Full time
Job Description:

The State of Oregon is seeking a highly skilled Retail Services Technician to join our team. As a key member of our Retail Services Division, you will be responsible for developing and maintaining standards of operation and business processes for our retail services functions.

This position serves as the subject matter expert for retail services matters and represents the division to external partners and stakeholders. You will train and educate new retail services staff members, manage or assist with special projects, and stay aware of changing laws or rules that affect retail services operations.

Key Responsibilities:

  • Develop and maintain operational manuals and contracts for retail sales agents and distillery retail agents.
  • Represent the Commission to sales agents, suppliers, applicants, and the public, providing technical advice and policy interpretation.
  • Identify need, develop concepts, and draft language for new retail services laws and administrative rules.
  • Monitor statewide business operational direction to ensure consistency.
  • Coordinate and manage the quarterly Chance to Purchase event.
  • Coordinate agent education events and collaborate with other OLCC divisions.
  • May serve as OLCC project lead in opening new stores or implementing new programs.
  • Assist with and coordinate retail expansion projects.
  • Serve as retail services representative on rules advisory committees.
  • Represent OLCC to the public, civic groups, government agencies, and the alcoholic beverage industry.

Requirements:

  • Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program.
  • Four years of experience coordinating or administering a program, or any combination of experience or education equivalent to seven years.
  • Ability to work autonomously and multi-task on multiple projects at once while exercising sound judgement.
  • Knowledgeable in retail management, OLCC retail store operations, and the ability to understand contracts.
  • Effective communication skills, both verbally and in writing, with internal and external stakeholders.

What We Offer:

  • 11 paid holidays per year.
  • 8 hours of vacation leave earned per month, eligible to be used after 6 months of service.
  • 8 hours of sick leave earned per month, eligible to be used as accrued.
  • 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.
  • A workplace that fosters fairness, equity, and inclusion.
  • A healthy work/life balance, with opportunities for hybrid remote work.


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