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Technical Support Specialist

2 months ago

Oconomowoc, Wisconsin, United States Brooksource Full time
Job Summary

Brooksource is seeking a skilled Technical Support Specialist to provide expert technical assistance and support to our clients. As a key member of our team, you will be responsible for delivering high-quality technical support services, ensuring seamless communication, and resolving complex technical issues.

Key Responsibilities
  • Technical Support: Provide technical assistance and support to clients via phone, email, and in-person visits.
  • Issue Resolution: Troubleshoot, diagnose, and resolve technical issues, including hardware, software, and network-related problems.
  • Collaboration Support: Educate and advocate the use of collaboration environments, including Microsoft Office 365, Outlook, Teams, SharePoint, and OneDrive.
  • Security: Understand and assist with security patches, antivirus definition files, and other security-related tasks.
  • Network Connectivity: Provide support for network connectivity and related network issues.
Requirements
  • Experience: 2+ years of IT support/service desk experience.
  • Education: Advanced degree in Information Technology or related field.
  • Skills: Excellent technical knowledge of laptop computers and Service Desk hardware, including Windows 11 laptops and Active Directory.
  • Tools and Products: Familiarity with commercial enterprise-level tools and products to provide network services.
  • Teamwork: Prior experience working in Helpdesk server management roles and background working closely with IT admins and engineers in a corporate environment.
About Brooksource

Brooksource is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We value our employees and strive to create a workplace where everyone feels valued, respected, and empowered to succeed.