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Outbound Marketing Specialist

2 months ago

Indio, California, United States Wyndham Destinations Full time
We Put the World on Vacation
At Wyndham Destinations, our mission is clear: to provide exceptional vacation experiences. Our Vacation Ownership division encompasses various brands, including Club Wyndham, WorldMark by Wyndham, and Margaritaville Vacation Club. With over 19,000 dedicated associates, we operate more than 270 vacation club resort locations worldwide. Our commitment to innovation and growth ensures that our work remains engaging and enjoyable. Each day presents an opportunity to learn and transform vacation aspirations into unforgettable experiences for travelers globally.

Job Responsibilities:
  • Manage and execute a high volume of outbound calls.
  • Adhere to the established sales script.
  • Perform accurate data entry within the Sales Centers' systems.
  • Conduct soft scoring of guests as necessary.
  • Achieve predetermined tour flow targets set by management.
  • Collaborate effectively with team members, including Department Leaders, Marketing Managers, and Resort Operations teams.
  • Assist with pre-arrival communications.
  • Schedule and confirm tour appointments accurately.
  • Handle all rescheduling requests.
  • Provide follow-up concierge services as needed.
  • Prepare and distribute marketing materials.
  • Deliver marketing materials to resort rooms.
  • Compile and send daily performance reports to the Region.
  • Make daily confirmation calls.
  • Support the lobby marketing desk as required.
  • Perform additional duties as assigned.
  • This document is subject to change at any time based on business needs.
Minimum Qualifications:
To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. The qualifications listed below represent the necessary knowledge, skills, and abilities required for success:
  • Education: High School Diploma or GED is required.
  • Computer Skills: Proficiency in Microsoft Office, including Word and Excel.
  • Persuasion Skills: Ability to influence clients by building value and encouraging attendance at sales presentations.
  • Active Listening: Must attentively process information received to facilitate closing.
  • Strong communication skills with exceptional listening abilities.
  • Ability to work under pressure and meet deadlines.
  • Customer Service Orientation: Excellent problem-solving and service skills are essential.
  • Professional demeanor and articulate communication.
  • Friendly, self-motivated, detail-oriented, and capable of working independently.
  • Flexibility to work various shifts, including weekdays, evenings, and weekends.
  • Ability to multitask effectively, including reading, typing, and conversing simultaneously.
  • Minimum of 6 months experience in call center customer service, reservations, or a related field.
  • Familiarity with sales force applications is a plus.
Compensation and Benefits:
We offer a comprehensive range of health and welfare benefits for associates working 30 or more hours per week. Benefits include:

• Medical

• Dental

• Vision

• Flexible spending accounts

• Life and accident coverage

• Disability

• Paid time off, parental leave, and holidays (eligibility varies by position)

• Paid time to volunteer at an approved organization

• 401k with employer match (subject to eligibility)

• Legal and identity theft protection

• Voluntary income protection benefits

• Wellness program (availability may vary)

• Employee Assistance Program

Compensation:
During the training period, the hourly wage is $18.00, plus commissions and bonuses. Following training, compensation will align with the state's minimum wage, in addition to commissions and bonuses.

Where Memories Start with You

Hospitality is at the core of our operations at Wyndham Destinations. Here, you will find an inclusive environment where excellence is delivered, and we take time to celebrate and support one another. We are continually looking ahead to enhance our business, strengthen our communities, and improve the customer experience.