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Telecommunications Field Technician

2 months ago

Lincoln, Nebraska, United States Windstream Full time

About Windstream:

Windstream Holdings, Inc. stands as a premier provider of cutting-edge network communication and technology solutions for a diverse clientele, including individual consumers, small enterprises, large organizations, and carrier partners throughout the United States.

  • Under the Kinetic brand, Windstream delivers a variety of bundled services, such as high-speed internet, security solutions, voice services, and digital television, leveraging an advanced fiber network.
  • Windstream Enterprise excels as a managed services provider, offering strategic communication and security products tailored for mid-sized businesses and large enterprises.
  • Windstream Wholesale specializes in delivering high-capacity, high-performance networking solutions and services to telecom carriers, data centers, content providers, and enterprises.

The Windstream team is dedicated to providing innovative software and network solutions that connect individuals and empower businesses in an ever-evolving technological landscape.

_________________________________________________________

Position Overview:

The role of a Field Service Technician is crucial within Kinetic's operations, as these professionals embody our esteemed telecommunications brand, facilitating connections for homeowners, small businesses, enterprises, and carrier partners across the nation. Our Field Service Technicians are passionate about technology and committed to linking customers with valuable products. By offering technical expertise and exceptional customer support, they foster meaningful relationships that endure over time.

Key Responsibilities:

  • Install and maintain business communication services, including telephone, internet, and video systems.
  • Utilize tools and testing equipment to service various technologies and network architectures.
  • Advise customers on products and services that meet their communication requirements.
  • Perform work in both underground and overhead environments, requiring skills in pole climbing and ladder usage.
  • Safely operate and keep the company service vehicle clean and organized.
  • Engage in work across both indoor and outdoor settings.
  • Complete necessary safety training and adhere to safety standards and regulations.
  • Report directly to the Manager of Local Operations.

Qualifications:

  • Basic technology and mathematical skills.
  • Valid driver's license with a clean driving record.
  • Ability to distinguish colors for color-coded cabling.
  • Capable of using equipment with a maximum load capacity of 275 lbs.
  • Ability to lift up to 50 lbs and work at heights.
  • Successful completion of required safety training.
  • Flexibility to work assigned schedules, including extended hours, weekends, and holidays.
  • Willingness to respond to after-hours callouts.
  • Experience in customer service or sales.
  • Relevant certifications or training related to the position.
  • Two-year technical degree in computers or electronics, or equivalent work experience.
  • High School Diploma or equivalent.

Physical Requirements:

Standing: 67-100% | Walking: 67-100% | Sitting: 0-33% | Driving (Car): 0-33% | Driving (Van): 67-100% | Climbing: 67-100% | Bending: 67-100% | Crouching: 67-100% | Pushing-Pulling: 67-100% | Carrying: 67-100% | Reaching Above Head: 67-100% | Lifting: 67-100% (various weights)

Environmental Exposures:

Cold: 34-66% | Heat: 34-66% | Dampness: 0-33% | Heights: 0-33% | Vibration: 0-33% | Skin Irritants: 0-33% | Lung Irritants: 0-33%

Equipment Utilized:

Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Company Van.

Types of Driver's License Required:

Driver's License.

_________________________________________________________

Our Benefits:

  • Medical, Dental, and Vision Insurance Plans.
  • 401K Plan.
  • Health & Flexible Savings Account.
  • Life and AD&D, Spousal Life, and Child Life Insurance Plans.
  • Educational Assistance Program.
  • Identity Theft, Legal, Auto & Home, and Pet Insurance.

Windstream's Commitment:

At Windstream, we are dedicated to fostering a workplace culture where innovation and inclusivity are paramount. We empower every team member to leverage their unique talents and perspectives, creating an environment that nurtures creativity and collaboration. Together, we aim to build a more connected and welcoming future for our organization and the communities we serve.

Equal Opportunity Employer:

Windstream is an equal opportunity employer. We celebrate the authenticity and uniqueness of our employees and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law.

Compensation:

Actual base pay for this position will depend on the candidate's primary work location and other factors, including relevant skills and experience.