Receptionist

1 week ago

Deerfield Beach, Florida, United States CJE SeniorLife Full time
Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at CJE SeniorLife. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling incoming and outgoing calls, and maintaining a positive and respectful atmosphere for our residents, visitors, and callers.

Key Responsibilities
  • Customer Service: Greet and respond to all CJE residents, visitors, and callers in a pleasant, dignified, and respectful manner.
  • Communication: Maintain communication amongst staff and residents via various systems, respond appropriately to the emergency switchboard, and coordinate activities with other CJE staff for effective and efficient service.
  • Administrative Tasks: Perform administrative tasks including data entry, mailings, and processing paperwork, and assist in the development and implementation of office procedures.
  • Switchboard Operations: Operate the switchboard and speak clearly, and use various computer programs to manage tasks and communicate with staff and residents.
  • Customer Service Culture: Display behavior that creates a customer service culture at CJE by understanding the needs of our clients and customers and demonstrating a strong bias toward service, quality, and customer satisfaction.
Requirements
  • Education and Experience: High school diploma or GED, one year of related work experience in an office environment, and strong organizational and time management skills.
  • Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, and ability to write reports, business correspondence, and procedure manuals.
  • Computer Skills: Strong computer skills including Internet Explorer and MS Office, and ability to operate the switchboard and speak clearly.
CJE Values
  • Respect: Recognize, honor, and acknowledge the inherent value of each person for their wisdom, their culture, their background, and their unique history.
  • Advocacy: Encourage public policy which will benefit our clients by educating ourselves and the community, and give voice to our clients' needs and facilitate a positive action on their behalf.
  • Compassion: Treat everyone with caring, sensitivity, understanding, and supportive responsiveness.
  • Innovation: Continue to advance our knowledge and strive to develop, evaluate, and implement new and advanced programming and models of care to bring benefits to our clients, community, and broader older adult/health care environment.
  • Intention: Approach our work and each task with mindful consideration as to what we are doing and why we are doing it, as individuals and as an agency.
  • Accountability: Be responsible individually and as an Agency for honest, accurate work and interaction with others, and plan strategically and provide measurable quality care with clear fiscal and ethical responsibility.

CJE SeniorLife is an equal opportunity employer.

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