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Client Relationship Manager

3 weeks ago

Cary, North Carolina, United States ServiceMaster Restoration of Wilmington Full time
Job Summary

We are seeking a skilled Sales Account Representative to join our team at ServiceMaster Restoration of Wilmington. This role involves managing customer relationships, developing new sales leads, and driving revenue growth in assigned verticals.


About the Job

This is an exciting opportunity to work in a dynamic industry, where you will have the chance to build lasting customer relationships and contribute to the success of our team. You will be responsible for:


  • Preparing and reviewing job files to ensure accuracy and completeness
  • Contacting customers before and after service to ensure satisfaction and develop additional prospects
  • Prospecting and developing new sales leads in assigned verticals
  • Creating, managing, and maintaining key relationships with insurance agents, adjusters, plumbers, and other stakeholders
  • Continuously building product knowledge and refining sales techniques for specific relationship types and verticals
  • Documenting and reporting on key referral-source relationships weekly and monthly
  • Participating in collections efforts with non-residential customers when necessary
  • Resolving issues with customers

Requirements and Qualifications
  • High school graduate or equivalent;
  • 1-2 years experience in the Disaster Restoration field; preferred
  • 6-12 months of sales experience or prior sales training is highly desired, but not required
  • Valid Driver's License and satisfactory driving record
  • Good verbal and written communication skills
  • Good customer service skills
  • Highly motivated, strong work ethic, and enjoy the selling process
  • Build rapport easily and establish trust, leading to lasting customer relationships
  • Can effectively present information to customers one-on-one and in small groups
  • Local and regional travel may be required for trade shows, training, networking events, and for selling services immediately after catastrophic events
  • Some work required outside of traditional working hours to network and represent the company at business social events
  • Skilled in using social media and other web-based sales tools

Compensation and Benefits

The estimated salary range for this role is $60,000 - $80,000 per year, depending on experience and qualifications. Additionally, you will be eligible for benefits, including health insurance, dental insurance, vision insurance, and paid time off.