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Seasonal Sales Team Member

2 months ago

Schaumburg, Illinois, United States Michaels Stores Full time

About Michaels Stores

Michaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. As a Seasonal Sales Team Member, you will play a critical role in delivering an exceptional customer experience and driving sales growth.

Key Responsibilities

  • Provide fast and friendly customer service, ensuring a positive shopping experience for all customers.
  • Process transactions accurately and efficiently, maintaining a high level of cash handling standards.
  • Engage customers on the benefits of our rewards program and complete enrollments.
  • Educate customers on our Voice of Customer (VOC) survey.
  • Support merchandise recovery and maintenance, ensuring a well-merchandised and in-stock store.
  • Participate in the truck un-load and stocking processes, adhering to truck standards and budget.
  • Support shrink and safety programs, promoting a safe and secure work environment.
  • Assist with omni-channel processes, ensuring seamless customer experiences across all channels.

Requirements

  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

Public retail store setting, taking care of our customers. All public areas are climate-controlled, with some stock rooms and outdoor areas that may not be climate-controlled.