Team Lead

2 days ago


Lexington, Kentucky, United States H&R Block Full time
Job Description: Operations Director

We are seeking an experienced Operations Director to lead our offices in delivering outstanding client experiences and achieving growth objectives. As an Operations Director, you will be responsible for managing office operations, developing growth plans, and collaborating with the BA Transformation Manager.

About the Role:

  • Develop and implement growth plans to increase revenue and client base.
  • Manage office operations, including staffing, logistics, and training.
  • Collaborate with the BA Transformation Manager to integrate office-level plans.
  • Recruit and interview candidates for tax office associate positions.

Responsibilities:

  • Lead daily team meetings and communicate essential information.
  • Create associate work schedules and ensure accurate timekeeping.
  • Travel between 2-3 offices as required.

Requirements:

  • Minimum 2-3 years of people management experience in retail, restaurant, or banking industries.
  • Demonstrated ability to grow and develop associates.
  • Strong analytical and decision-making skills.
  • Computer proficiency with MS Office.

Estimated Salary: $65,000 - $85,000 per annum (dependent on location and experience).


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