Client Advocate

3 weeks ago


Oakland, California, United States The Nieves Law Firm, APC Full time
About Us :

The Nieves Law Firm, APC, is a results-driven law firm dedicated to providing personalized legal representation. As a dynamic and compassionate Client Advocate, you will serve as the voice and guide for potential clients in need of criminal defense representation.

Your role will be to build trust, educate potential clients on their options, and guide them through the consultation and onboarding process.

As a Client Advocate with a focus on sales, you will be the first point of contact for individuals seeking legal help.

Key responsibilities include serving as the initial point of contact, conducting meaningful consultations, educating clients on legal services, and maintaining regular follow-up with leads.

Collaboration with the marketing team is essential to identify ways to enhance the client experience and improve lead conversion.

You will play a crucial part in client acquisition and retention by leveraging strong sales and communication skills.

The ideal candidate will have a proven track record in a client-facing role, preferably in sales or client advocacy, with experience in the legal industry being a strong plus.

Candidates should possess strong empathy and interpersonal skills, with the ability to handle sensitive situations with care and professionalism.

The base salary is $40,000, with monthly bonuses paid quarterly, budgeted to exceed $100,000 annually.


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