Group Leader

4 weeks ago


Citrus Heights, California, United States CSL Plasma Full time
Job Summary

CSL Plasma is seeking a Group Leader to join our team. As a Group Leader, you will be responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. You will also be responsible for registration of qualified, applicant and transfer donors, and possess a general knowledge of the plasma pheresis operation.

Key Responsibilities
  • Assist qualified donors in completing the screening process, including assessing self-administered health history, answering basic medical questions, and performing health screening procedures.
  • Perform finger stick to obtain sample to obtain donor's hematocrit and total protein levels.
  • Register applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
  • Educate new donors on the use of therapeutic products made from donated plasma.
  • Ensure that all donors' questions are answered timely, accurately and professionally.
  • Maximize donor flow by allocating staff and resources to appropriate center area or task.
  • Conduct daily calibration of equipment according to SOP and Plasma Operating Procedures (POP).
  • Provide guidance and technical training on processes and procedures to reception staff and other staff as required.
  • Support center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in SOPs.
Requirements
  • High school diploma or equivalent required.
  • Minimum of 18 months experience in a clerical or customer service related position, preferably in health care or plasma collection environment or equivalent combination of education and experience.
  • Must be able to perform basic math calculations.
Working Conditions
  • Ability to make decisions, which have moderate impact on immediate work unit.
  • Understands, remembers and communicates routine, factual information.
  • Must be able to see and speak with customers and observe equipment operation.
  • Occasionally perform tasks while standing and walking up to 100% of time.
  • Reach, bend, kneel and have high level of manual dexterity.
  • Occasionally be required to lift and carry up to 25 pounds.
  • Fast paced environment with frequent interruptions.
  • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
  • Required to work overtime and extended hours to support center operational needs.

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