Client Resolution Expert

4 days ago


Charleston, West Virginia, United States Dodrill Comfort & Energy Solutions Full time

We seek a seasoned Client Resolution Expert to lead our customer service efforts and drive excellence in client satisfaction. This pivotal role demands strong problem-solving skills, attention to detail, and the ability to communicate complex ideas simply.

Key Responsibilities:
  • Issue Resolution: Resolve client complaints and issues promptly and professionally, utilizing effective communication and negotiation techniques.
  • Knowledge Management: Maintain up-to-date knowledge of our products and services, staying informed about new features and developments.
  • Documentation: Update client records accurately and efficiently, facilitating seamless follow-up and future reference.
  • Team Collaboration: Work closely with cross-functional teams to identify and implement process improvements that enhance client satisfaction and loyalty.

Salary Range: $55,000 - $75,000 per year, reflecting your expertise and dedication to delivering exceptional results.

Essential Qualifications:
  • Background: Proven track record of success in customer-facing roles, ideally in the sales or service sector.
  • Skills: Advanced problem-solving and communication skills, with the ability to work autonomously and as part of a team.
  • Educational Requirements: Bachelor's degree in business, communications, or a related field preferred.

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