Automotive Service Ambassador
4 weeks ago
At Cityside Subaru, we are seeking a highly skilled Service Greeter/Valet to join our team.
Job Summary:
The Service Greeter/Valet plays a vital role in creating a positive first impression for customers visiting our service department. This individual is responsible for welcoming customers, assessing their needs, and ensuring a smooth and efficient service experience.
Key Responsibilities:
- Customer Greeting: Greet customers promptly and warmly upon arrival, making them feel valued and welcome.
- Needs Assessment: Actively listen to customers' concerns and determine the nature of their service requests.
- Vehicle Inspection: Conduct a preliminary inspection of the vehicle, noting any visible damage or issues.
- Customer Communication: Keep customers informed about service progress.
- Problem Resolution: Address customer concerns or complaints in a professional and timely manner.
- Facility Maintenance: Ensure the service area is clean, organized, and well-maintained.
- Assist Technicians: Assist technicians as needed, such as delivering parts or retrieving vehicles from the parking lot.
Requirements:
- Excellent Customer Service Skills: Provide exceptional customer service with a friendly and approachable demeanor.
- Strong Communication Skills: Possess strong communication and interpersonal skills.
- Ability to Multitask: Ability to multitask and prioritize tasks effectively.
- Basic Knowledge of Automotive Terminology: Basic knowledge of automotive terminology and service procedures.
- Proficiency in Dealership Management Systems: Proficiency in using dealership management systems and computer applications.
- Valid Driver's License: Possess a valid driver's license.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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