Helpdesk Services Technician

5 days ago


Anderson, Indiana, United States The GEO Group Full time
Job Description

We are seeking a Helpdesk Services Technician to join our Monitoring Operations team. As a key member of our team, you will be responsible for providing technical support and resolving issues related to our electronic monitoring systems.

Estimated Salary: $55,000 - $75,000 per year, based on location and experience.

Responsibilities
  • Accept inbound phone calls and troubleshoot, diagnose, and escalate hardware and software issues as necessary.
  • Provide technical support and training to peers and other stakeholders.
  • Collaborate with internal departments and management to resolve issues and implement solutions.
Requirements
  • Associate's degree in Computer Science or related field, or equivalent work experience.
  • At least 1 year of experience in IT support or helpdesk roles.
  • Bilingual English/Spanish language proficiency.
  • Ability to pass a federal background check and obtain a suitability determination.


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