Windows Operating System Expert

3 weeks ago


Hershey, Pennsylvania, United States NavitsPartners Full time
Key Responsibilities
  • Troubleshoot Windows and Mac operating systems, COTS applications, in-house applications, VPN and VDI connectivity, software removal and installation, hardware replacements, printer setups, basic networking issues, imaging desktops/laptops, and coordinating onsite repairs with vendors.
  • Resolve incident tickets and collaborate with other IT teams and vendors, including direct user support.

**Required Skills and Qualifications**

  • Proficiency in ServiceNow or asset management systems
  • Expert knowledge of Windows OS and O365 products
  • Excellent customer service and communication skills
  • Strong troubleshooting and problem-solving abilities


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