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Supervisory Role

2 months ago

Norman, Oklahoma, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled and experienced Supervisory professional to join our team at InsideHigherEd. As a Supervisor, you will be responsible for providing direct supervision to Support Specialists and collaborating with management in the development, implementation, and oversight of operational and personnel functions.

Key Responsibilities
  • Project Management: Plan and coordinate special projects to achieve organizational goals and objectives.
  • Staff Scheduling and Time Management: Prepare and manage staff schedules, monitor and approve time worked, and ensure compliance with organizational policies.
  • Personnel and Payroll Management: Coordinate department personnel and payroll issues, including benefits administration and compliance with relevant laws and regulations.
  • Information Dissemination: Collect and disseminate information to internal and external customers, ensuring timely and accurate communication.
  • Office Operations: Update office procedures to improve efficiency and effectiveness, and ensure compliance with organizational policies and procedures.
  • Customer Service: Answer questions, provide information, and handle complaints from internal and external customers in a professional and courteous manner.
  • Performance Management: Select, supervise, train, and evaluate the performance of assigned staff, providing constructive feedback and mentorship to ensure high levels of productivity and job satisfaction.
  • Operational Review: Review operational and performance data to ensure alignment with organizational goals and objectives, and make recommendations for improvement.
  • Specialized Clerical Functions: Assume day-to-day responsibility for organizing and coordinating specialized clerical functions, including data entry, record-keeping, and reporting.
Requirements
  • Education: High School Diploma or equivalent, and 12 months of office, clerical, or administrative experience.
  • Skills: Strong ability to coach and motivate team members, effective communication and interpersonal skills, advanced computer skills, proficiency in Microsoft Office, detail-oriented with accuracy and attention to deadlines, experience in customer service and conflict resolution, and proficiency with productivity software and collaboration tools.
  • Certifications: None required.
Working Conditions
  • Communication: Communicate effectively with internal and external customers.
  • Repetitive Motion: Engage in repetitive motion while performing job duties.
  • Standard Office Environment: Work in a standard office environment with minimal distractions.