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Guest Engagement Specialist

2 months ago

Myrtle Beach, South Carolina, United States Westgate Resorts Full time
Job Overview

Compensation: $12 Hourly plus Commission

Featuring a New Competitive Commission Structure

Westgate Resorts offers a wide array of vacation experiences, from picturesque beaches to majestic mountain retreats. As a leader in the timeshare and hospitality sector, we provide families with access to some of the most sought-after vacation spots across the United States. Our commitment to delivering exceptional and affordable vacation options continues to drive our growth.

Position Summary

As a Marketing Greeter (Off Property Consultant) at Westgate Resorts, you will serve as the initial point of contact for our marketing initiatives. Your main duty will be to promote Westgate Resorts in the area by enticing vacationers to explore our properties through attractive offers on discounted attraction tickets.

Key Responsibilities
  • Encourage potential guests to visit Westgate Resorts by highlighting significant savings on local attractions.
  • Engage with clients to assist in the qualification process for resort tours, while also facilitating ticket sales and room bookings when necessary.
  • Deliver exemplary customer service to enhance tour sign-up rates, ticket sales, and room bookings, all while upholding the Westgate Resorts brand.
  • Adopt a consultative approach to present various discounted ticket options and room bookings, aiming to enrich guest experiences and maximize personal commissions.
  • Maintain a professional demeanor and organized workspace at all times.
  • Stay informed about ticket pricing and promotional offers that serve as incentives for visiting our resorts.
  • Further details regarding commission structures and expenses will be discussed during the scheduling of events.
  • Work schedule is performance-based.
Qualifications

The following qualifications are essential for success in this role:

  • High school diploma or equivalent; relevant experience or training is a plus.
  • Ability to effectively communicate information in both individual and small group settings.
  • Flexible availability, including mornings, evenings, weekends, and holidays.
  • Outgoing and assertive personality.
  • Capability to stand for extended periods in various environments.
  • Proficient in handling cash and tickets securely.
  • Enjoyment in working with tourists.
  • Self-motivated with a positive attitude and ability to collaborate in a team setting.
  • Exceptional face-to-face customer service skills.
  • Aptitude for overcoming objections.
  • Genuine passion for assisting clients in enhancing their vacation experiences.
  • Ability to read and understand simple instructions and correspondence.
  • Capability to write basic correspondence.
Why Choose Westgate?
  • Comprehensive health benefits including medical, dental, and vision coverage.
  • Paid Time Off (PTO) for vacation, sick leave, and personal time.
  • Paid holidays.
  • 401K plan with a generous company match.
  • Access to daily pay benefits.
  • Family benefits including parental leave and adoption assistance.
  • Wellness programs and flexible spending accounts.
  • Tuition assistance opportunities.
  • Employee assistance programs and life insurance options.
  • Exclusive discounts for team members on various services and experiences.
  • Opportunities for advancement and professional development.
  • Engagement in community involvement initiatives.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law.