Front End Operations Manager

21 hours ago


Franklin, Wisconsin, United States Kroger Full time
Job Summary

We are seeking a highly skilled and experienced Front End Operations Manager to join our team at Kroger. As a key member of our Front End department, you will be responsible for providing day-to-day support of all operations, policies, processes, and procedures.

Key Responsibilities
  • Develop and implement effective and efficient processes, policies, and procedures for the Front End department, Customer Service Center, and Accounting.
  • Design a cleaner, more efficient working environment for the Front End, Customer Service, and Accounting departments.
  • Ensure safe, effective, and efficient customer service is provided throughout the department.
  • Improve key performance indicators, including Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
  • Provide training, support, and follow-up on all aspects of Key Retailing.
  • Coach and train customer service managers and front-end supervisors.
  • Demonstrate the ability and desire to promote, communicate, and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
  • Support store management and customer service managers in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
  • Follow through on special assignments and perform any and all duties as assigned.
Requirements
  • Minimum of 1 year of retail experience with an emphasis on customer service and front-end operations.
  • Ability to multitask and handle large workloads.
  • Effective written and oral communication skills.
  • Ability to learn a wide range of computer applications, including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
  • Understanding of all key components of department operations, including managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, and expense control.
  • Past work record must exhibit a high level of integrity and dependability.
Preferred Qualifications
  • Thorough experience in customer service and all phases of front-end operations.


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