Optical Expert

1 month ago


Farmington, Michigan, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly skilled Optical Expert to join our team at EssilorLuxottica. As a Licensed Optician, you will play a critical role in delivering exceptional customer experiences and providing expert advice on eyewear selection.

Key Responsibilities
  • Customer Service: Provide unparalleled customer service by executing our CEE Service Model through Connect, Explore, and Exceed.
  • Product Knowledge: Develop in-depth knowledge of current optical theory and merchandise, including current store assortment and inventory management systems.
  • Sales and Service: Assist customers in selecting frames and lenses that meet their lifestyle, prescription, and price needs, while suggesting improvements and recommending solutions to problems.
  • Leadership: Act as a leader in optical acumen, providing expertise and guidance to colleagues, and celebrating the LensCrafters Advantages at dispense.
  • Operational Excellence: Ensure finished eyewear meets optical standards and customer requirements, while operating the Point of Sale terminal with accuracy and attention to detail.
Requirements
  • Education: High School Diploma or equivalent.
  • Licensure: State licensure or certification by a nationally-recognized opticianary association as an optician.
  • Experience: Optical dispensing experience, with knowledge of current optical theory and merchandise.
  • Skills: Strong communication and listening skills, awareness of current fashion trends, sales skills, and comfort with technology.
Preferred Qualifications
  • Actively Studying: Actively studying LensCrafters Quality, Fitting, and Adjusting Program.
  • Previous Experience: Previous customer service and retail experience.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. Upon request, we will provide reasonable accommodations to individuals with disabilities. We are committed to providing a positive and inclusive work environment.


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