Host/Hostess - Denny's - Roseburg, OR
6 hours ago
Job Location: OR Roseburg 97470 Dennys 7743 - Roseburg, OR
Salary Range: $13.70 - $13.70 Hourly
Description
Denco Family, Inc is seeking a Host/Hostess for the Roseburg, OR location. This position will be reporting to the General Manager and Restaurant Manager. The Host/Hostess will be responsible for greeting and seating guests in a friendly and courteous manner, receiving payment, and assisting other service personnel as needed to provide total guest satisfaction.
Responsibilities and Duties:
- Greet guests immediately in a friendly manner upon arrival and acknowledge at departure
- Demonstrate a sense of urgency and meet service cycle timing standards
- Seat guests at clean, dry tables utilizing proper seating rotation
- Determine and provide for any special needs of guests
- Maintain guest waiting list and adhere to proper seating order procedures
- Describe promotions and suggestively sell while seating guests; take initial beverage order
- Attend to any other guest needs during the entire dining experience as warranted
- Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions
- Use proper telephone etiquette
- Enter and deliver "To Go" orders correctly
- Address complaints promptly in a courteous manner, and notify the supervisor of any issues
- Assist service personnel in providing beverage orders and refills and clearing and setting tables
- Willfully assist other team members without being asked
- Maintain proper supply of clean menus
- Lift and carry supplies and equipment up to 30 lbs.
- Demonstrate knowledge of station and floor breakdowns
- Possess strong product and menu knowledge
- Maintain foyer area of restaurant to be clean, organized, and inviting to guests
- Complete all required side-work, including deep cleaning assignments
- Adhere to Denny's Brand Standards and internal policies and procedures
- Provide courteous service and be cordial to all team members and guests
Employee Benefits:
- We offer 401k, Medical, Dental & Vision Insurance to full-time employees.
- Company-wide discount - receive a 25% discount at over 40 company-affiliated restaurants.
- Employee Referral Bonus - refer a friend and get paid.
- Advancement - On-the-job skills training to prepare employees for upward mobility opportunities.
Qualifications:
- Must have ability to communicate effectively in English, both orally and in writing.
- Must be able to pass all required tests and training requirements for the position.
- Must be able to work in a team environment.
- Meets Denny's uniform and grooming standards and maintains them throughout the shift.
- Must be able to work flexible schedule, including holidays, nights, and weekends.
- Must have excellent guest service skills.
- Must be dependable and able to learn basic tasks and follow instructions.
- Must place a value on diversity and show respect for others.
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