IT Process Improvement Analyst
3 weeks ago
This Help Desk Support Manager role at Vintun LLC involves supporting the implementation and maturation of ITIL processes. The ideal candidate will have excellent writing and communication skills, as well as above average skills with MS Office programs including Teams, Word, PowerPoint, Excel, and Visio.
About the Company:
Vintun LLC is a Native-Hawaiian Owned 8(a) consulting company that provides clients with impactful solutions and lasting results. Our capability areas center on: Business Advisory Services, Supply Chain and Logistics Readiness, and Digital Enablement.
Key Responsibilities:
- Support process owners, process managers, service owners, and service managers in meeting support, documentation, collaboration, and continuous improvement initiatives.
- Document processes, procedures, and work instructions.
- Contribute to metrics analysis, workflow analysis, and suggested improvements based on findings, and alignment with ITIL and industry best practices.
Requirements:
- Must possess ITIL v3 Expert or ITIL4 Managing Professional Certification.
- Must possess or be able to obtain ITIL4 Foundations Certification.
- Active or interim DoD Secret clearance.
- Excellent writing and communication skills.
- Above average skills with MS Office programs including Teams, Word, PowerPoint, Excel, and Visio.
Salary Information:
The estimated salary for this position is $90,000 - $115,000 per year, depending on experience.
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