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Optical Retail Store Leader

2 months ago

Columbus, Ohio, United States Luxottica Full time
{"h1": "Store Manager at LensCrafters", "p": "As a Store Manager at LensCrafters, you will be a leader within the Luxottica organization, responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Your key responsibilities will include ensuring the LensCrafters team provides unsurpassed Customer Service, providing training and coaching to the team, analyzing reporting to create and implement action plans to improve store KPIs, and partnering with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.

You will also be responsible for taking pride in the store and guiding the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.

In addition, you will ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Requirements include a High School graduate or equivalent, 4+ years management/supervisory experience, comprehensive knowledge of operations, processes, and business implications, strong influencing and negotiating skills, team building and management skills, knowledge of current optical theory and merchandise, strong communicator and listener, and strong basic math skills (addition, subtraction, multiplication, division).

Preferred qualifications include a College degree or equivalent, state licensure (if applicable) and/or ABO Certification in non-licensed states, LensCrafters Final Inspector Certification, LensCrafters Quality, Fitting and Adjusting Program, previous experience in customer service and retail, knowledge of current store merchandise, and high level of business acumen to include detailed knowledge of LC Dashboard.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.", "h2": "Key Responsibilities", "ul": ["Ensure the LensCrafters team provides unsurpassed Customer Service", "Provide training and coaching to the team", "Analyze reporting to create and implement action plans to improve store KPIs", "Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs", "Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience", "Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment"]}