Technical Support Specialist

5 hours ago


Casa Grande, Arizona, United States TEKsystems Full time
Job Summary

TEKsystems is seeking a highly skilled Technical Support Specialist to join our team. As a Desktop Operations Technician, you will be responsible for providing first-level technical support to end-users experiencing issues with desktop operations, Windows 10, Active Directory, and SCCM.

Key Responsibilities:

  • Desktop Operations: Provide support for desktop operations including installation, maintenance, and troubleshooting of hardware and software.
  • Windows 10: Troubleshoot and resolve issues related to Windows 10 operating system. Perform system updates and upgrades as necessary.
  • Active Directory: Manage user accounts, permissions, and access rights in Active Directory. Perform routine monitoring and maintenance tasks.
  • SCCM: Use SCCM for system deployment, update management, and compliance settings.
  • Networking: Understand LAN topology, diagnose and troubleshoot network performance issues, and assist in network design and implementation.

Requirements:

  • Proven experience as a Service Desk Technician or similar role
  • Knowledge of desktop operations, Windows 10, Active Directory, and SCCM
  • Familiarity with LAN topology and ability to troubleshoot network performance issues
  • Excellent problem-solving and communication skills
  • Ability to work in a team-oriented environment
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Windows 10) are a plus

Working Conditions:

  • This position may require working outside normal business hours, including weekends and holidays, to provide support and maintenance.

Physical Requirements:

  • This position may require lifting equipment up to 50 pounds.


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