Insurance Service Advocate for Wholesale Coverage
6 days ago
Overview:
We are seeking a highly skilled Insurance Service Advocate to join our team in San Antonio. As an advocate, you will play a critical role in delivering exceptional client service and driving service excellence for our clients.
Responsibilities:
- Work independently and collaboratively with carriers and brokers to deliver top-notch client service
- Track daily service activities in the Agency Management System and related technology to document intake, status, and resolution of activity
- Assist in managing billing and billing reconciliation issues to support proper carrier invoicing
- Update the Agency Management system with updated policy and coverage information
- Build strong client relationships and engage the service and sales teams to address or handle escalated issues and client needs
Requirements:
- Strong client service orientation with a high sense of urgency to respond to carrier and agency inquiries timely and in accordance with key metrics
- Effective verbal and written communication skills
- Self-starter with proven ability to work independently and within a team environment
- Strong detail orientation with the ability to apply knowledge to troubleshoot issues and solve problems
- Excellent Microsoft Office skills, particularly in Excel and Word
Salary: $65,000 - $85,000 per year
Benefits:
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
About Us:
Novatae Risk Group is an equal opportunity employer committed to diversity and inclusion. We celebrate and support our differences and believe that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, products, and community to flourish.
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