Insurance Service Advocate for Wholesale Coverage

6 days ago


San Antonio, Texas, United States Novatae Risk Group Full time
Job Description

Overview:

We are seeking a highly skilled Insurance Service Advocate to join our team in San Antonio. As an advocate, you will play a critical role in delivering exceptional client service and driving service excellence for our clients.

Responsibilities:

  • Work independently and collaboratively with carriers and brokers to deliver top-notch client service
  • Track daily service activities in the Agency Management System and related technology to document intake, status, and resolution of activity
  • Assist in managing billing and billing reconciliation issues to support proper carrier invoicing
  • Update the Agency Management system with updated policy and coverage information
  • Build strong client relationships and engage the service and sales teams to address or handle escalated issues and client needs

Requirements:

  • Strong client service orientation with a high sense of urgency to respond to carrier and agency inquiries timely and in accordance with key metrics
  • Effective verbal and written communication skills
  • Self-starter with proven ability to work independently and within a team environment
  • Strong detail orientation with the ability to apply knowledge to troubleshoot issues and solve problems
  • Excellent Microsoft Office skills, particularly in Excel and Word

Salary: $65,000 - $85,000 per year

Benefits:

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Us:

Novatae Risk Group is an equal opportunity employer committed to diversity and inclusion. We celebrate and support our differences and believe that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, products, and community to flourish.



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