Healthcare Advocate I
6 days ago
The Case Manager I / Social Worker I / Family Advocate role conducts direct service coordination for agency service recipients, ensuring needed supportive services and community resources are provided, leading to an improved quality of life.
Key Responsibilities:
Crisis Intervention and Stabilization
Provide crisis intervention case management services to ensure client stability and safety based on a crisis evaluation. Ensure clients have access to all five pillars of the social determinants of health through Agency services and/or community partners.
Client Needs Assessment and Service Planning
Conduct an initial eligibility screening with potential service recipients. Complete necessary intake and discharge paperwork and conduct review for appropriate utilization of services from admission through discharge. Develop an individualized service plan for each client within ten working days of completing the assessment, collaborating with the client and agency clinicians as needed.
Record Keeping and Reporting
Maintain accurate service recipient records and database for monthly, quarterly, and annual statistical reports. Evaluate participant satisfaction and quality of care provided. Update service plans as needed, with all follow-up visits.
Communication and Collaboration
Coordinate the integration of case management/social services functions into participants' care, discharge, and home planning processes with other departments, external service organizations, agencies, and clinicians. Provide case consultation to other direct service providers as appropriate. Maintain good relationships with stakeholders, focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all interactions.
Qualifications and Education
A bachelor's degree in social work or a related behavioral science area is required, or five years relevant experience. At least one year's paid or volunteer experience in a social service program or human services setting is preferred. Fluency in English and Spanish is desirable.
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