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Technical Support Manager
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Responsibilities
- Post-Order Customer Service: Responsible for leading all aspects of non-technical customer service, including order management process, due dates/delivery, basic non-technical support, warranties, defects, applications, installations, diagnostics, and trouble shooting.
- Technical Services: Responsible for leading technical aspects of customer service that can be provided over the phone, including defects, applications, installation, diagnostics, and troubleshooting; responsible for transition of technical questions that cannot be handled over the phone to the technical service manager.
- Inside Sales: Responsible for leading a team of individuals who take orders from customers and sell basic components; order management lead time.
- Service & Repair: Responsible for leading a team of individuals providing on-site customer repairs or commission startups; responsible for on-site work, whether repair, warranty, or general problem solving for components and/or complete systems.
