General Merchandise Supervisor

5 days ago


Richardson, Texas, United States Follett Full time

About the Role:

This Visual Merchandising Manager position is a great opportunity for an experienced retail professional to join our team at Follett. As a key member of the General Merchandise department, this individual will be responsible for managing employee activities, coordinating sales promotions, and executing company programs.

Main Responsibilities:

  • Supervise employees in the General Merchandise department, including assigning and evaluating work, interviewing, hiring, and training new employees.
  • Coordinate with the Home Office to receive and scan Return-to-Vendor (RTV) shipments.
  • Assist customers in finding products and manage special orders.
  • Partner with other departments to create a hassle-free customer service culture.
  • Build relationships with campus organizations for promotional events and assist with off-site sales opportunities.
  • Conduct daily store walkthroughs to ensure proper stock levels, inventory placement, and customer service levels.
  • Manage in-store merchandise displays and liaise with the Planner.
  • Execute markups and markdowns, analyze financial reports, and process purchase orders.
  • Partner with the Store Manager to execute promotions and ensure proper inventory levels.
  • May perform website maintenance and fill orders.
  • Respond to customer inquiries and resolve escalated issues.
  • May manage the store in the absence of the Store Manager or occasionally supervise other departments.

Benefits Package:

  • Competitive salary: $16.75 - $20.05 per hour.
  • Medical, dental, and vision insurance.
  • Voluntary insurance plans.
  • 401k with 100% company match (up to 4%).
  • 80 hours vacation and sick days.
  • 10 paid company holidays.
  • Quarterly bonus plan.


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