General Merchandise Supervisor
5 days ago
About the Role:
This Visual Merchandising Manager position is a great opportunity for an experienced retail professional to join our team at Follett. As a key member of the General Merchandise department, this individual will be responsible for managing employee activities, coordinating sales promotions, and executing company programs.
Main Responsibilities:
- Supervise employees in the General Merchandise department, including assigning and evaluating work, interviewing, hiring, and training new employees.
- Coordinate with the Home Office to receive and scan Return-to-Vendor (RTV) shipments.
- Assist customers in finding products and manage special orders.
- Partner with other departments to create a hassle-free customer service culture.
- Build relationships with campus organizations for promotional events and assist with off-site sales opportunities.
- Conduct daily store walkthroughs to ensure proper stock levels, inventory placement, and customer service levels.
- Manage in-store merchandise displays and liaise with the Planner.
- Execute markups and markdowns, analyze financial reports, and process purchase orders.
- Partner with the Store Manager to execute promotions and ensure proper inventory levels.
- May perform website maintenance and fill orders.
- Respond to customer inquiries and resolve escalated issues.
- May manage the store in the absence of the Store Manager or occasionally supervise other departments.
Benefits Package:
- Competitive salary: $16.75 - $20.05 per hour.
- Medical, dental, and vision insurance.
- Voluntary insurance plans.
- 401k with 100% company match (up to 4%).
- 80 hours vacation and sick days.
- 10 paid company holidays.
- Quarterly bonus plan.
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