Senior Associate
4 weeks ago
Job Summary
Credit One Bank is seeking a highly skilled Senior Associate to manage the Credit Score and Merchant Offers programs within the Card Programs Team. This role requires a strong analytical mindset, excellent communication skills, and the ability to navigate multiple departments to drive consensus and achieve results.
Key Responsibilities
- Manage vendor relationships responsible for the Merchant Offer program
- Oversee the migration of the Merchant Offer platform from the current vendor to a new vendor
- Develop and execute a marketing strategy to drive engagement with the Merchant Offers program
- Create and manage a go-to-market strategy for the new Merchant Offers program
- Build a roadmap of enhancements to ensure the Merchant Offers program drives card usage and revenue
- Partner with the vendor responsible for the Credit Score program
- Develop and manage a roadmap of enhancements and collaborate with internal teams to execute approved enhancements
- Identify and size opportunities to gain additional revenue from the Merchant Offer and Credit Score programs
- Identify and size new revenue opportunities and build proposals to socialize for internal alignment and approvals
- Develop and maintain customer journeys to optimize customer satisfaction and revenue
- Develop and maintain reporting and create/maintain forecasts
- Handle issue management and resolution
Requirements
- Bachelor's degree in business or a related field
- 4+ years of relevant work experience in a similar role in a professional corporate environment
- 2+ years of project management experience
- 2+ years of vendor management experience, including experience with the contracting process
- Proven track record of leading cross-functional projects through a successful launch
- Proven ability to navigate multiple departments and build trust and develop strong relationships to drive consensus and achieve results
- Proven track record of building strategies that drive revenue
- Proven track record of creating analyses with recommendations that were implemented with measurable results
- Proven track record of identifying viable solutions to business problems and implementing them
- Strong analytical skills
- Strong communication skills – verbal and written
- Experience creating process flows and procedures documents
- Proficient in Excel, Word, PowerPoint
Preferred Qualifications
- Consumer credit card industry experience
- Experience using Visio or Lucid Charts, Power BI, SAS, SQL, and Tableau
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
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