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In-Room Dining Service Associate

1 month ago

San Francisco, California, United States AccorHotel Full time
Job Summary

We are seeking a highly skilled and customer-focused In-Room Dining Ordertaker to join our team at AccorHotel. As a key member of our food and beverage service team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities
  • Provide professional, friendly, and engaging service to guests, ensuring their needs are met and exceeded.
  • Assist guests with menu items, providing information and recommendations in a helpful and informative way.
  • Maintain proper telephone etiquette at all times, responding to guest inquiries and resolving any issues promptly.
  • Have full knowledge of beverage lists, including menu items, garnishes, contents, and preparation methods.
  • Record guest orders accurately and efficiently, honoring all special requests and ensuring timely delivery.
  • Follow outlet policies, procedures, and service standards, maintaining a clean and safe working environment.
  • Have full knowledge of all menu items, including preparation methods, ingredients, and allergens.
  • Follow all safety and sanitation policies when handling food and beverage, ensuring the highest standards of quality and cleanliness.
Requirements
  • Previous service experience is an asset, with a proven track record of providing exceptional customer service.
  • Previous Point of Sale System experience is preferred, with a strong understanding of cash handling and payment processing.
  • Excellent communication and organizational skills, with the ability to work well under pressure in a fast-paced environment.
  • Strong interpersonal and problem-solving abilities, with a focus on delivering exceptional guest experiences.
  • Highly responsible and reliable, with a strong work ethic and commitment to teamwork.
  • Ability to work cohesively as part of a team, with a focus on delivering exceptional results and exceeding guest expectations.
Physical Aspects of the Position
  • Constant sitting and standing throughout the shift, with occasional lifting and carrying up to 20lbs.
  • Occasional kneeling, pushing, pulling, and lifting, with a focus on maintaining a safe and healthy working environment.
  • Occasional ascending or descending ladders, stairs, and ramps, with a focus on maintaining a safe and healthy working environment.
Visa Requirements

Must have proof of eligibility to work in the United States.

Remote Work

No

Employment Type

Full-time