Airport Experience Transformation Specialist
5 days ago
Company Overview
OTG Exp is a leading hospitality company revolutionizing the airport experience. With over 300 in-terminal dining and retail locations across 11 airports, we serve millions of travelers each year.
Salary
We offer an attractive compensation package with a competitive hourly rate of $19+ per hour, reflecting our commitment to providing exceptional service and benefits to our crew members.
Job Description
The Airport Experience Transformation Specialist plays a critical role in delivering outstanding customer experiences at Denver International Airport (DEN). This dynamic individual will ensure that every guest enjoys a warm and welcoming environment by adhering to OTG's Core Steps of Service.
Key Responsibilities:
- Welcome guests at the entrance of our establishments with a smile.
- Maintain a clean and orderly front door area, setting the tone for a memorable experience.
- Develop and maintain solid product knowledge to make informed recommendations.
- Manage workloads efficiently among servers to provide seamless service.
- Aid servers as needed while maintaining a watchful eye on the entrance.
- Communicate guest concerns and complaints to managers promptly.
- Maintain a neat, well-groomed appearance, embodying the OTG brand.
- Offer expert knowledge of the airport, terminal, and restaurants to enhance the guest experience.
Required Skills and Qualifications:
- Familiarity with the restaurant's menu and floor plan.
- Excellent communication skills, with the ability to converse fluently in English.
- Physical mobility and ability to stand for extended periods.
- Flexibility to work varied hours, including nights, weekends, and holidays.
Benefits
As an Airport Experience Transformation Specialist at OTG Exp, you'll enjoy some of the best compensation and benefits in the industry, including PTO, healthcare, and a competitive 401(k) match. Our commitment to equal employment opportunity ensures that everyone has an equal chance to succeed.
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