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Windows 10 and Network Support Expert

2 months ago

Opalocka, Florida, United States Tata Consultancy Services Full time
Job Summary

We are seeking a highly skilled EUC Desktop Support Specialist to join our team at Tata Consultancy Services. The successful candidate will be responsible for providing expert-level support for Windows 10 and network peripheral devices, as well as managing and troubleshooting various technologies.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support for Windows 10 and network peripheral devices, ensuring minimal downtime and optimal system performance.
  • Device Management: Manage and maintain a large fleet of iOS, Windows, and Android devices, ensuring they are properly configured and up-to-date.
  • Problem-Solving: Troubleshoot complex technical issues, using a methodical and analytical approach to identify and resolve problems efficiently.
  • Collaboration: Work closely with cross-functional teams, including engineering, operations, and service management, to ensure seamless support and service delivery.
Requirements
  • Technical Expertise: Strong knowledge of Windows 10 (client) operating systems, as well as experience with Service Now, MS Office, Remote Support, Mobility, Antivirus, and Engineering Services.
  • Device Management: Experience with managing iOS, Windows, and Android devices in a global environment, including image management and deployment.
  • Process Knowledge: Understanding of ITIL processes and methodologies, with a focus on incident management, problem management, and change management.
  • Soft Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment and communicate complex technical information to non-technical stakeholders.
What We Offer

As an EUC Desktop Support Specialist at Tata Consultancy Services, you will have the opportunity to work on a wide range of exciting projects, develop your technical skills, and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.