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Senior IT Professional

2 months ago

Towanda, Kansas, United States New Charter Technologies Full time
About the Role

New Charter Technologies is seeking a highly skilled Senior IT Engineer to join our team of professionals. As a Senior IT Engineer, you will play a critical role in providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide on-site and remote technical support to clients, troubleshooting and resolving complex technical issues.
  • Work independently and as part of a team to answer customer requests, analyze technical issues, and address escalations.
  • Collaborate with other engineers on projects, providing technical expertise and guidance as needed.
  • Act as a point-of-contact for clients, providing timely and effective communication and support.
Requirements
  • 4 or more years of experience working on a Helpdesk/Service Desk and/or Field support team, supporting all aspects of small to medium-sized business network technologies.
  • A minimum of 1 year of experience working in a field support role.
  • Experience installing, updating, and troubleshooting Windows 10 & 11 operating systems, as well as desktop & laptop hardware.
  • Supporting users within an Office 365 environment.
  • Experience supporting all aspects of end-user support, including troubleshooting email, 3rd-party applications, WiFi connectivity, basic network connectivity, network drive access, website connectivity & performance, etc.
  • Experience supporting mobile devices (smartphones, tablets, etc.).
  • Experience with network-based AntiVirus/EDR solutions (i.e., SentinelOne, Sophos, Bitdefender, Webroot, etc.).
  • Experience maintaining & troubleshooting Windows 2016/2019 Servers (both operating systems & hardware).
  • Experience installing & supporting network-based printers & copiers.
  • Experience configuring/troubleshooting managed network switches, firewalls (Sonicwall or Meraki experience a plus), and WiFi equipment.
  • Experience supporting users in Remote Desktop/Citrix-based environments.
  • Experience supporting virtualization technologies, specifically VMWare-based products (although experience with Citrix & Hyper-V is welcome).
  • Experience working with a network-wide monitoring system, configuring & responding to alerts.
What We Offer
  • Competitive salary based on experience and qualifications.
  • Health, vision, and dental benefits included.
  • Job training & support.
  • Great opportunity for advancement.